Privacy policy

Last updated: August 5, 2026

COCCO SWIM manages this store and website, including all data, content, features, tools, products, and services, to offer you, the customer, a curated shopping experience (the “Services”). COCCO SWIM is powered by Shopify technology, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with the terms herein.

Personal Information We Collect or Process

When we use the term "personal information," we refer to any data that identifies you or can reasonably be linked to you or another individual. Personal information does not include data collected anonymously or de-identified data that cannot identify or reasonably be linked to you. We may collect or process the following categories of personal information—including inferences drawn from such information—depending on how you interact with the Services, where you reside, and as permitted or required by applicable law:

 

  • Contact Details: Including your name, address, billing address, shipping address, phone number, and email address.

     

  • Financial Information: Including credit card, debit card, and financial account numbers, payment card information, financial account details, transaction details, payment method, payment confirmation, and other payment-related information.

     

  • Account Information: Including your username, password, security questions, preferences, and settings.

  • Transaction Information: Including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your transaction history.

  • Communications with Us: Including information you provide in your communications with us, such as customer service inquiries or complaints.

  • Device Information: Including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage Information: Including information regarding your interaction with the Services, such as how and when you use or navigate them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from You: Including when you create an account, visit or use the Services, communicate with us, or provide us with your personal information through any other means.

  • Automatically through the Services: Including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.

  • From Our Service Providers: Including when we engage them to enable specific technologies or when they collect or process your personal information on our behalf.

  • From Our Business Partners or Third Parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, Customizing, and Improving the Services: We use your personal information to provide the Services, which includes fulfilling our contract with you, processing your payments, managing your orders, remembering your preferences and items of interest, sending account-related notifications, handling purchases, returns, exchanges, or other transactions, creating and maintaining your account, arranging shipping, facilitating returns and exchanges, enabling product reviews, and offering a personalized shopping experience, such as recommending products related to your purchases. This may also include using your personal information to enhance and optimize the Services.

  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending commercial, advertising, and promotional communications via email, text message, or postal mail, as well as displaying online ads for products or services on the Services or other websites, based on your previous purchases, cart activity, or interaction with the Services.

  • Security and Fraud Prevention: We use your personal information to authenticate your account, offer a secure shopping and checkout experience, detect, investigate, or act upon potential fraudulent, illegal, dangerous, or malicious activities, protect public safety, and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other credentials with anyone.

     

  • Communications with You: We use your personal information to provide customer support, respond to your inquiries, deliver efficient services, and maintain our business relationship with you.

  • Legal Compliance: We use your personal information to comply with applicable laws or respond to valid legal proceedings, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

     

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:

  • With Shopify, vendors, and third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order management, and shipping).

  • With commercial and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalized advertising via third-party services based on your online activity across different merchants and websites. Our commercial and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to request that we do not share your information for personalized advertising and marketing purposes based on your online activity across various websites.

  • When directed, requested, or consented by you, such as for product shipping or through the use of social media widgets or single sign-on integrations.

  • With our affiliates or within our corporate group.

  • In connection with a business transaction, such as a merger or insolvency proceeding, to comply with applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce relevant Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information regarding your access to and use of the Services to provide and improve the platform. To deliver and enhance the Services, information you submit to the Services will be transmitted to and shared with Shopify and third parties who may be located in countries outside of your residence. Additionally, to help protect, develop, and improve our business, we use certain advanced features of Shopify that incorporate data derived from your interactions with our store, other merchants, and the Shopify platform itself. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and its platform. Under these circumstances, Shopify acts as the data controller for your personal information, including responding to your requests to exercise your rights regarding the use of such data. For more information about how Shopify uses your personal information and your rights, you can consult Shopify's Consumer Privacy Policy or exercise your rights via Shopify's Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, we recommend reviewing their privacy policies, security settings, and terms and conditions. We do not guarantee and are not responsible for the privacy or security of such third-party sites, including the accuracy, completeness, or reliability of their information. Information you share in public or semi-public spaces—including third-party social media platforms—may also be viewable by other users of the Services and third-party platforms, without limitation to its use by us or third parties. The inclusion of such links does not imply endorsement of the platform's content or its owners, unless expressly stated otherwise.

Children's Data

The Services are not intended for use by minors, and we do not knowingly collect personal information from children under applicable law. If you are a parent or legal guardian of a minor who has provided us with their personal information, you may contact us using the details provided below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "sell" or "share" (as defined by applicable law) personal information of individuals under 16 years of age.

Security and Data Retention

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security." Furthermore, any information you send to us may not be secure during transmission. We recommend against using unsecure channels to send sensitive or confidential information.

 

The length of time we retain your personal information depends on several factors, such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

 

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below regarding your personal information (including ARCO rights: Access, Rectification, Cancellation, and Opposition). However, these rights are not absolute, apply only under specific circumstances, and in some cases, we may decline your request where permitted by law.

  • Right to Access: You may have the right to request access to the personal information we hold about you.

  • Right to Erasure / Cancellation: You may have the right to request that we delete the personal information we hold about you.

  • Right to Rectification: You may have the right to request that we correct inaccurate personal information we hold about you.

  • Right to Data Portability: You may have the right to receive a copy of your personal information and request that we transfer it to a third party under certain conditions and exceptions.

  • Communication Preferences Management: You can opt out of receiving promotional emails at any time by using the unsubscribe link in our emails. If you opt out, we may still send you non-promotional communications, such as those related to your account or active orders.

You can exercise any of these rights where indicated across the Services or by contacting us using the contact details provided below. To learn more about how Shopify processes your personal information and the rights you may have regarding Shopify-controlled data, please visit Shopify’s official Privacy Portal.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request as permitted or required by law. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf. Before accepting an agent's request, we will require proof that you authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within a reasonable timeframe as required by applicable law.

Complaints

If you have any complaints regarding how we process your personal information, please contact us using the details below. Depending on where you reside, you may have the right to appeal our decision by contacting us or to lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside of your country of residence. If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs) or equivalent contracts issued by competent UK authorities, unless the transfer is to a country recognized as providing an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website, update the "Last updated" date, and notify you of changes as required by applicable law.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

  • Phone: +52 322 356 5548

  • Email: alejandrahdzfleury5@gmail.com

  • Location: Puerto Vallarta, Jalisco, Mexico