Refund policy
Due to hygiene standards and the intimate nature of our garments (swimwear and beachwear), all sales are final. We do not process exchanges, returns, or refunds under any circumstances for personal preferences, including dissatisfaction with size, model, or color.
Manufacturing Defects or Shipping Errors
We will only process an exchange or product replacement if you receive a factory-defective item or if we make an error by sending a different product than the one ordered.
To request a review for this reason, you must meet the following conditions:
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Timeframe: Contact us within 3 calendar days of order delivery, as indicated by the courier's tracking details.
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Item Condition: The garment must be completely brand new, unworn, unwashed, free of odors or stains, and with all original tags and packaging intact.
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Evidence: Send an email to alejandrahdzfleury5@gmail.com or message us on WhatsApp at +52 322 356 5548 including:
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Your Order Number.
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Clear photos and/or videos showing the manufacturing defect or the incorrect item received.
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Procedure for Defective or Incorrect Items
Once your request has been reviewed and approved, we will provide you with instructions for returning the item. COCCO SWIM will cover the corresponding shipping costs exclusively in these justified cases.
If the garment shows any signs of wear, washing, or tampering upon arrival at our facility, the exchange will be rejected, and the package will be returned to the customer at their own expense.
Cancellations
Once an order has been placed and paid for, no cancellations or monetary refunds are permitted.